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You’ve done the prep work. You popped the corn. You poured your beverage of choice. You settled into your favorite chair, ready to watch the latest blockbuster that everyone is talking about. You press play, and for a glorious thirty…

Have you ever settled into your favorite armchair upstairs, cup of tea in hand, ready to stream the latest episode of your favorite show, only to be met with the Spinning Circle of Doom? You know the one—it buffers, and…

Is there anything more universally dreaded than calling your internet provider? It ranks right up there with a root canal, an audit by the IRS, or trying to fold a fitted sheet. You dial the number, listen to forty-five minutes…

Have you ever opened your monthly internet bill, squinted at a line item labeled “Data Usage Overage,” and felt a sudden urge to throw your router out the window? You aren’t alone. It’s a feeling similar to ordering a “bottomless”…

Have you ever tried to FaceTime your granddaughter on her birthday, only to have the screen freeze with her face contorted into a pixelated grimace, while the audio sounds like a robot gargling underwater? You wait. The little circle spins—a…

Do you remember when you first signed up for your internet service? It probably felt like a courtship. The company rolled out the red carpet, offered you a shiny introductory price, and maybe even threw in a free year of…
You know that feeling when you look at your cable or internet bill and your blood pressure does a little jump? You scan the charges—Internet Service: $70. Taxes: $5. Fees for breathing air near a utility pole: $3. And then,…

Opening your monthly internet bill can feel a lot like trying to read a map in a foreign language while blindfolded. You see a number at the bottom that is decidedly not the number you remember agreeing to, surrounded by…

Remember the good old days when “going online” meant standing in a grocery store line? Life was simpler then. You didn’t need a Wi-Fi password to buy a carton of milk, and “surfing” was something the Beach Boys did in…

Have you ever sat down to your computer with a simple goal, like looking up a recipe for banana bread, only to find yourself in a technological standoff? You click. You wait. The little circle spins, a tiny digital hypnotist…