Talking to a Bot or a Scammer How to Spot AI Chat Frauds

The other day, I got a pop-upA pop-up is a type of graphical user interface element that appears suddenly on top of the current c... More on a websiteA website is a collection of interconnected web pages or digital content that are accessible via the... More. “Hello!” it said, chipper as a songbird. “My name is Brenda. How can I help you today?”

I needed to know if they shipped to Antarctica, a pressing question for my penguin-related hobbies. So, I asked Brenda.

Her response was instant. “We offer robust shipping solutions for your needs!”

Okay, Brenda, but what about the penguins? I asked again.

“Our logistics network is optimized for global delivery!” she replied, with the same unblinking enthusiasm.

It was then I realized Brenda wasn’t a perky customer service agent. Brenda was a robot. A robot who, I suspect, has never had to worry about a package getting pecked to pieces by a grumpy penguin.

This was a harmless bot, but it highlights a new wrinkle in our digital lives: it’s getting harder to tell who—or what—we’re talking to online.

And while some bots are helpful Brendas, others are digital wolves in sheep’s clothing, designed by scammers to trick us.

So, how do you tell the difference and keep yourself safe from the AI scam bots? Let’s grab a cup of coffee and figure it out.

What in the World Is an AI Chatbot Anyway?

Think of a chatbot as a computer program you can have a conversation with. The “AI” part, which stands for Artificial IntelligenceArtificial Intelligence (AI) is basically when computers get smart—really smart. Imagine if your c... More, just means the program is smart enough to understand your questions and give you answers that (usually) make sense.

The Good Bots vs. The Bad Bots

Most of the time, these bots are the good guys. They’re the digital receptionists who help you book a doctor’s appointment, the tireless assistants who can check your order status at 3 a.m., or the friendly guides who answer basic questions on your bank’s website. They’re built for speed and efficiency.

But, like any tool, scammers have figured out how to use them for mischief. They create “bad bots” to impersonate legitimate companies, romantic interests, or even government agencies. Their goal isn’t to help you; it’s to rush you into giving away personal information or money.

A graphic showing the difference between a good bot and a bad bot. The good bot side shows icons for customer support and information, labeled 'Helpful AI.' The bad bot side shows icons for phishing and scams, labeled 'Harmful AI.'

Here are the most common playgrounds for these scammer bots:

Fake Customer Service: A pop-up claims your computer has a virusA virus is a type of harmful software that can sneak into your computer and cause problems. It can s... More and you must chat with “tech support” immediately.
Dating Scams: A charming profile on a dating site seems too good to be true, with lightning-fast, generic, yet flattering replies.
Investment Frauds: An “advisor” slides into your social mediaSocial media refers to online platforms and websites that enable users to create, share, and interac... More messages promising guaranteed, high-return investments with an incredible sense of urgency.
Urgent Family Pleas: A message pretending to be a grandchild or relative in trouble, using vague language but demanding immediate help.

Your AI Scam Detector Kit: 5 Red Flags to Watch For

Spotting a scam bot feels like a superpower, and it’s one you can easily learn. Scammers rely on speed and emotion to make you act before you think. All you have to do is slow down and look for the tell-tale signs that your chat partner might be more machine than man.

An infographic with five icons illustrating key red flags for spotting AI scams: 1) Urgent Demands, 2) Strange Language, 3) Asks for Personal Info, 4) Generic Answers, 5) Weird Payment Methods.

1. The Language is… Weird

A human conversation has a certain rhythm. An AI bot, trying to imitate that, often gets it slightly wrong.

Is it too perfect? The grammar and spelling are flawless, but the tone is stiff and overly formal, like a textbook came to life.
Does it repeat itself? If you ask the same question in a different way and get the exact same answer, you’re likely talking to a bot.
Does it sound a little off? Sometimes the phrasing is just plain odd, like a sentence that was put through a blender.

2. The Pace is All Wrong

Bots don’t need to type. They can respond instantly, which is often a dead giveaway. On the flip side, some are programmed with artificial delays that feel unnatural. If the responses are either inhumanly fast or have strangely consistent pauses, be suspicious.

3. They Dodge Your Questions

This is where my penguin-shipping “Brenda” failed the test. I asked a specific, real-world question. She gave me a vague, canned answer.

Try this: ask a question only a human could answer.

“What’s your favorite cheesy joke?”
“What did you have for breakfast this morning?”
“Tell me about the weather where you are right now.”

A bot will likely evade, give a generic non-answer (“I am a digital assistant and do not eat breakfast”), or change the subject back to its goal.

4. They Create Raging Urgency

This is Scamming 101. Scammers, bot or human, want to create a panic. They don’t want you to have a moment to breathe, think, or call a friend for a second opinion.

“You must act NOW or your account will be deleted!”
“This investment opportunity disappears in 30 minutes!”
“I need the money immediately or something terrible will happen!”

Legitimate companies do not operate this way. Urgency is a massive red flag. For more ways to protect yourself, check out these essential online safety tips for navigating the web securely.

5. They Immediately Ask for Money or Personal Info

A real customer service agent’s job is to solve your problem. A scam bot’s job is to get your data. If the very first thing a “support agent” asks for is your passwordA password is a string of characters used to verify the identity of a user during the authentication... More, full social security number, or bank account details, slam on the brakes.

The same goes for anyone demanding payment in unusual ways, like gift cards, wire transfers, or cryptocurrency. No legitimate business will ever ask you to pay a bill with an Amazon gift card.

What to Do if You Suspect a Scammer

If your internal alarm bells are ringing, trust them! You don’t need to be polite to a potential scammer bot.

Stop Responding. Don’t argue, don’t ask more questions, don’t say goodbye. Just stop.
Block and Delete. Block the number or profile and delete the conversation.
Never Click Links or Download"Download" means saving something from the internet onto your device—like your phone, tablet, or c... More Files. If they sent you anything, don’t touch it. It could be malwareMalware (short for malicious software) is a type of harmful program designed to sneak into computers... More.
Verify Independently. If the bot was impersonating your bank, for example, close the chat window. Go to your bank’s official website or use the phone number on the back of your debit card to contact them directly and ask if they were trying to reach you. Knowing how to tell if a website is legit is a key skill in this process.
Report It. You can report scams to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. This helps authorities track down scammers and protect others.

Most importantly, talk about it! There is zero shame in being targeted.

These scams are designed by professionals to be incredibly convincing. Telling a friend or family member about a suspicious message not only helps you gut-check the situation but also warns them to be on the lookout.

Frequently Asked Questions (FAQ)

What exactly is an AI chatbot again?

It’s a computer program designed to chat with people. Think of it as a script that can understand questions and provide pre-programmed answers, but it’s getting smarter every day at sounding human.

Are all chatbots on the internet dangerous?

Absolutely not! The vast majority are harmless and helpful. They schedule appointments, answer simple questions, and guide you through websites. The key is to know the red flags so you can spot the few bad apples.

What kind of information should I never share in a chat?

Treat any chat window with caution. Never share your passwords, full Social Security number, bank account numbers, PINs, or the security code on the back of your credit card.

How do scammers get my information to start a conversation?

Scammers often get information from public sources, like your social media profiles. The more you share publicly—your city, your family members, your hobbies—the more ammunition a scammer has to create a personalized and convincing message.

Navigating this new digital world can feel a bit like learning a new dance. It takes a little practice, but once you know the steps, you can move with confidence.

A colorful infographic summarizing the key AI scam red flags: Unnatural Language, Rushing You, Dodging Questions, and Asking for Money/Info. Each point has a simple icon and is presented in a memorable, easy-to-read layout.

By learning to spot these robotic red flags, you’re not just protecting yourself—you’re becoming a savvier, safer digital citizen. So stay curious, stay cautious, and don’t ever be afraid to hang up on a rude robot.