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Forgot Your Password Manager’s Master Password? Don’t Panic! (Recovery Steps for Your Digital Keyring)
You know that feeling when you walk into a room and immediately forget why you’re there? It’s like your brain just decided to take a union-mandated coffee break right in the middle of a thought. Now, imagine that feeling, but…
How to Recover Your Facebook Account (Even Without Your Password)
By Chris Clark, founder of Senior Tech Cafe To recover a Facebook account, click Forgot password? on Facebook’s login page, find your account with your email address or mobile number, and enter the code Facebook sends you. Do it from…
Helping a Senior Loved One Regain Account Access: A Step-by-Step Guide for Family
Picture this: It is 2:00 PM. You are on the phone with your mother. She needs to see a message from her doctor about a prescription refill. The doctor’s office, in their infinite wisdom, has sent this vital health information…
Google Account Recovery: How to Get Back Into Gmail (and Everything Else Google)
By Chris Clark, founder of Senior Tech Cafe Google account recovery is free, and it all runs through one page: g.co Google asks you a few questions to prove the account is yours, and you’ll have the best chance if…
Account Recovery Without Recovery Email or Phone
Account recovery without recovery email or phone starts with one rule, and it’s the opposite of what instinct tells you. Stop trying to log in. Repeated failed attempts can trigger a longer security hold, and they make a legitimate owner…
“Your Connection Is Not Private”: Don’t Panic, but Don’t Type Your Password Either
By Chris Clark, founder of Senior Tech Cafe “Your connection is not private” means your browser couldn’t confirm that a website is really who it claims to be, so it stopped before sending anything. Usually it’s a paperwork problem on…
The ‘Not Responding’ Screen: What to Do When Your Computer Freezes Solid (Without Pulling the Plug)
You are sitting there, minding your own business, perhaps typing an email to your grandson or trying to beat your high score in Solitaire. You move the mouse to click “Send” or move that King of Hearts, and… nothing happens.…
Why Can’t I Open This File? Understanding ‘Unsupported File Type’ Errors (and What to Do)
Picture this: You’ve just received an email from your grandniece. It’s titled “Wedding Photos,” and you are ready to see the dress, the cake, and Uncle Bob’s questionable dance moves. You click the file with the enthusiasm of a kid…
‘Updates Available!’: What Happens When Your Device Needs to Install Something (and Why It Matters)
You are sitting comfortably in your favorite chair, coffee in hand, ready to check the weather or perhaps look at photos of your granddaughter’s new puppy. You press the button on your tablet or computer, and instead of your familiar…
Preserving Non-Scannable Keepsakes: Photographing and Cataloging 3D Family Heirlooms
You have finally done it. You spent three weekends scanning dusty photo albums, battling the flatbed scanner that sounds like a dying robot, and sneezing your way through the 1970s. You are a digital archivist hero. But then, you look…
